Shipping Policy
Once your order is placed and payment is successfully processed, we will begin processing your order. Please allow 1-2 business days for order processing before shipment.
All of the orders are shipped with PostNord. The standard price up to 2 kg is 15€ for the international package and for domestic (Denmark) it is 5,70€.
The estimated delivery time will depend on the shipping method chosen and the destination. Please note that delivery times are estimated and may vary due to factors beyond our control, such as customs delays or unforeseen circumstances.
Once your order is shipped, we will provide you with a tracking number via email or through your account on our website. You can use this tracking number to monitor the progress of your shipment and get real-time updates on its whereabouts.
For international shipments, please be aware that additional customs fees, taxes, or duties may apply. These charges are the responsibility of the recipient and are not included in the product or shipping costs. Please check with your local customs office for more information on any applicable fees or regulations.
If you have not received your order or tracking info please contact us at info@lashters.com. Lashters is not responsible for your package once it has been sent out, please contact PostNord or your international carrier with concerns regarding your package.
In the event of any issues or delays with your order, such as a product being out of stock or a shipping delay, we will notify you promptly via email or phone. We will work closely with you to resolve any issues and ensure a smooth delivery process.
Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for any delays or delivery issues caused by incorrect or incomplete addresses. If you need to update your shipping address after placing an order, please contact our customer support team as soon as possible.
Once your order is delivered to the shipping address provided, it is considered delivered and becomes your responsibility. We are not liable for any lost or stolen packages after they are delivered.
If there is an issue with your order you will need to contact us within 48hrs at info@lashters.com
For information on returns, exchanges, or damaged items during shipping, please refer to our Return Policy, which can be found on our website or by contacting our customer support team.
Duties & Taxes
If you order items from our website and you live outside of Denmark, you may be responsible for paying import taxes and fees. Once the package has arrived in the intended country, the fees are often increased, and it is the customer’s responsibility to cover them. We have no control over these fees because they were not determined by Lashters. To obtain your goods, the fees must be paid. Please get in touch with the customs office in your area for further information on duties and taxes.
Your order will be returned if you refuse to pay these fees, and you might still be responsible for them. Your refund will also be less 20% processing fee, the cost of return shipping, and the original and return shipping costs.
Local pick-ups
It is possible to pick-up your order in Copenhagen Sydhavn. Pick-up orders are available for customers who prefer to collect their purchases directly from our designated location. This service is subject to availability and may vary depending on the specific product and location.
To place a pick-up order, simply select the “Pick-Up” option during the checkout process on our website. Ensure that you provide accurate contact information, including your name and phone number, so we can communicate with you regarding the pick-up process.
Once your pick-up order is received and processed, you will receive a confirmation email or text message containing the details of your order and pick-up instructions. Please wait for this confirmation before attempting to collect your order.
We strive to have your order ready for pick-up as soon as possible. The pick-up timeframe will depend on the availability of the products and the time required for preparation. We will inform you of the estimated pick-up time in the confirmation message.
Our pick-up location will be provided in the confirmation message. Please ensure you have the correct address and plan your visit accordingly. If you have any difficulties finding the location, feel free to contact our customer support team for assistance.
When picking up your order, please bring a valid form of identification and order number. This step is crucial to ensure that the order is handed over to the correct person.
If you are unable to pick up the order personally, you may designate an authorized person to collect it on your behalf. Please provide their full name and contact information when placing the order, and ensure that they have a copy of the confirmation message and their own identification for verification.
If you need to make any changes to your pick-up order or wish to cancel it, please contact our customer support team as soon as possible. We will do our best to accommodate your request, depending on the status of the order and our policies.
We kindly request that you pick up your order within the specified timeframe mentioned in the confirmation message. If you are unable to collect your order within this timeframe, please notify us in advance to make alternative arrangements.
Currency Conversion
All prices on our website are displayed in EUR (€) by default. Utilizing the most recent conversion rates available, our currency selector on our website allows you to alter the currency. Your bank might choose to set the conversion rate in particular circumstances. You can estimate the cost by using an online converter to verify the daily exchange rate.